Last updated: October 20, 2025
We're pretty straightforward about how we handle your info. No smoke and mirrors here.
Privacy policies can be a total slog to read through. We've tried to keep ours as human as possible because, well, we're actual humans running this firm.
At Xenoblade Horizon Architecture, we take your privacy seriously - not just because we have to legally, but because we'd want the same respect if roles were reversed. This policy breaks down what information we collect when you work with us or visit our site, and what we do (and don't do) with it.
If you've got questions that aren't answered here, just shoot us an email. We promise we'll actually respond.
Depending on how you interact with us, we might collect different types of info:
When you reach out or start a project with us, we'll need basics like:
Like most websites, ours collects some technical info automatically:
This helps us figure out what's working and what isn't on the site.
When we're working together on a design project, we'll obviously collect details about your property, design preferences, budget considerations, and any environmental assessments or site surveys. This stuff stays confidential and is only used for your project.
We're not in the business of selling data or doing anything shady. Here's what we do with your info:
Yeah, we use cookies. Not the chocolate chip kind, unfortunately.
Our website uses cookies and similar tracking technologies to remember your preferences and understand how people use the site. Most are harmless technical cookies that make the site function properly.
We also use analytics cookies (like Google Analytics) to see which pages get the most traffic and where visitors come from. This data's anonymized, so we're not tracking individual people around the web.
You can disable cookies in your browser settings, though some parts of the site might not work as smoothly. Your call.
Under Canadian privacy law (PIPEDA, specifically), you've got some solid rights:
To exercise any of these rights, just email us at info@xenobladehorizon.info or give us a ring. We'll get back to you within 30 days.
We take security pretty seriously. Our measures include:
That said, no system's 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a data breach affecting your information, we'll notify you promptly and let you know what happened and what we're doing about it.
We don't keep your information forever. Here's our general approach:
If you want your data deleted sooner, just ask. We'll accommodate unless there's a legitimate reason (legal requirement, ongoing project, etc.) we need to keep it.
Our website might link to other sites - maybe suppliers, partners, or resources we think are useful. Once you click those links, you're on their turf and their privacy policies apply, not ours.
We try to only link to reputable sources, but we can't be responsible for how other websites handle your data. Always worth checking their privacy policies if you're concerned.
We might update this privacy policy from time to time as our practices evolve or if there are legal changes. When we make significant updates, we'll post the new version here and update the "Last updated" date at the top.
For major changes that affect how we handle your data, we'll reach out directly via email to let you know what's changing and why.
If anything in this policy isn't clear or you've got concerns about how we handle your information, don't hesitate to reach out. We're real people and we actually respond.
1250 Bay Street, Suite 302
Toronto, ON M5R 2A5, Canada
For formal privacy complaints or concerns, you can also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca